Support

LIVE STREAM ISSUES

If you’re having problems with the live stream, the FAQ below offers suggestions for common problems.

What can I do to have the best stream experience possible?

Streaming isn’t easy, as many of us in Derby have come to learn. So what can a viewer do to get the best experience possible? Check out the following list of best practices.

Video Player

  1. Adjust the Quality Settings — Check the video player for an option to adjust quality settings.
  2. Use the App — If the streaming platform being used offers an app, it may offer a better stream than the website. Sporfie has an app available in the Android and Apple app stores.

Internet Performance

  1. Have Great Internet! — Your Internet connection is crucial to a great video feed. If your internet is poor, it is impossible to view high quality without interruption. You need to have Fast and Reliable internet. Use an online speed test such as https://comparite.ch/speed or http://speedtest.net to test the speed. Your download should be 5 mbps or greater for highest quality.
  2. Don’t Share your Internet! — When viewing a live derby broadcast, it is important to not have other Internet activities taking place on your connection. This includes video games, Netflix, torrents, uploads, and other Internet activities, plus any device that could be using your wi-fi, such as cell phones and tablets.
  3. Go Wired! — A wired connection to your home router greatly increases the reliability of your Internet. If possible, find a cable to plug directly into your home router.
  4. Reboot your Router! — When was the last time you rebooted your home router? Some routers slow down over time and can benefit from a reboot.

Computer Performance

  1. Use a Fast Computer / Device! — Is your computer slow in other tasks? Does it take forever to boot up? Typically any standard computer (not netbooks) that has been purchased in the last 3 years is capable of receiving the high quality stream. Thus, use the best computer that you can get your hands on.
  2. Close All Other Programs! — Your computer needs all it’s power for viewing derby. Close all unessential applications.
  3. When in doubt, give it a reboot! — Come up fresh after a reboot to ensure trouble isn’t lurking from other applications.
  4. Try a different browser! — It can also help to switch to a browser you don’t normally use. Some browser customizations can cause issues, so using a “clean” browser could provide a clearer feed.

Sporfie Live Stream Support

For support with Sporfie live streams, please visit https://sporfie.zendesk.com/ or conact stream@wftda.com.

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